FAQ

Below is an overview of our online store FAQ policy to help you better understand our services and processes:

Q: How do I place an order?

A: In our online store, you can browse through the product pages, select the items you like, and add them to your shopping cart. After completing the payment process, your order will be confirmed.

Q: What should I do if I want to change my order after placing it?

A: If you need to make a change to an order you have already placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has begun processing.

Q: What payment methods do you support?

A: In our online store, we accept a variety of payment methods, such as credit cards, debit cards, Alipay, WeChat Pay, and so on. You can choose the most convenient payment method to pay during the checkout process.

Q: How long does it usually take for an order to ship?

A: Your order will be scheduled for shipment as soon as it is processed. Exact shipping times will vary depending on product type, stock status, and other factors.

Q: How do I track my order?

A: Once the order is shipped, we will provide logistics tracking information so that you can keep track of the delivery progress of your order. You can use the logistics tracking number or link we provide to view detailed delivery information on the logistics company's website.